Shipping and Receiving warranty items

In most cases, items returned to your shop for warranty will in turn need to be returned to the vendor or distributor. Velodrop makes it simple to track shipping dates, shipping costs, and tracking numbers associated with your warranty items.

Returning items to vendor

In the warranty menu at the top of the page, click on the button labelled “Item Out“.  This will load a modal containing a form where you can record the date the item was shipped out, the carrier the item was shipped with, the tracking number provided by the carrier and the cost of shipping.

Receiving repaired or replaced items from vendor

When you receive the repaired or replacement item from the Vendor, simply click the button in the warranty menu labelled “Item In” to record the date the item was received and the cost of the repair or replacement.

The shipping and receiving information will be displayed in the “Details” section of the warranty page.